Q: Why didn’t I receive an invitation to my registered event?
Your email invitation will be sent the day prior to the live event, as well as the morning of the event. If you register for an eSchool or webinar on the day of the event, please call 800-356-9655 ext. 4249 or email hello@americascreditunions.org for assistance.
Q: How do I log in to to the event platform?
You will receive a link to the eSchool or webinar room with the email invitation one day in advance which will include a log in link and credentials if they are necessary. For Adobe, after clicking the link, login as a guest and type your first and last name to enter the room.
Q: I am logged in via my computer but can’t hear anything. What do I do?
If you are early and the meeting hasn’t started yet, the audio portion may not be connected yet. If the eSchool or webinar is already in progress and you still can’t hear anything, please check your computer to be sure your speaker volume is turned up. Often, refreshing your screen, or logging out and back in will resolve the issue as well.
Q: The meeting audio isn’t consistent (fades/choppy). Is there anything I can do to improve it?
Occasionally you may hear breaks in the audio; these are due to temporary bandwidth issues between your location and the platform server. The sound will come through again shortly and there will be no loss of “content” – just momentary breaks in the audio stream.
Q: I hear an echo – what do I do?
An echo occurs in Adobe Connect if you have the meeting room open multiple times. Please close any extra Adobe Connect windows.
Q: The presentation slides are difficult to see.
You can make the PowerPoint full screen by clicking on the four-arrow icon in the top right corner of the presentation slides.
Q. How can I get a copy of the presentation?
A PDF copy of the presentation is most often included in the email invitation. However, it can always be found in the eSchool or webinar room with the recording.
Q: Will the eSchool or webinar be recorded?
Most eSchools and webinars are recorded and made available for 12 months. The recording is made available to all registered attendees within 48 hours after the live event takes place and can be found by logging into My Account, then My Downloads using your website username and password.