A process called safelisting usually solves the problem.

Safelisting America's Credit Unions as an email sender will help ensure that you continue to receive the emails you’ve signed up for. There are two ways to accomplish this.

Server-Side Safelist

When an email message reaches your email server, the server likely applies rules and algorithms to decide whether or not to send that email to your specific inbox. Common email servers (like Microsoft Exchange and Office365) have options to specifically allow email from individual senders and even entire domains.

If you're having trouble receiving America's Credit Unions' messages, please have your IT team complete these two steps: 

  • Add the @americascreditunions domain to your organizations safe sender list
  • Add our primary sending IP addresses 3.210.190.189 and 143.244.91.185 to your email/DNS server: 

If your IT department has questions or needs help with this process, have them email us at hello@americascreditunions.org.

Client-Side Safelisting

After your email server has been configured to safelist the americascreditunions.org domain, you may also need to configure your specific email client (like Outlook) to allow our emails to reach you. Alternatively, if you use an email platform like Gmail, Apple Mail, or Yahoo, you will need to set those systems to safelist emails from America's Credit Unions.

Try this first: If you find an email in your spam folder that is not spam, take a moment to mark it as “not spam” or “not junk”. This automatically tells your email platform to add the sender to your safe list.

If you continue to experience problems, follow the steps below for your specific email client.