Operations and Technology Councils' Conference 2026
Operations and Technology Councils' Conference 2026
Overview
Advance what matters: your members, your people, your tech
Join peers at the premier event for credit union operations, credit union technology, and credit union member experience professionals. Discuss vital topics like AI adoption in credit unions, member experience solutions, fraud prevention, and credit union digital transformation.
This year’s lineup, crafted by the Operations & Member Experience and Innovation & Technology Councils, will provide you with new perspectives, innovative ideas, and refreshed enthusiasm for advancing your credit union and the industry. You’ll return from the conference with new ideas to heighten your customer experience strategy, improve credit union operational efficiency, and adopt AI in banking operations.
Plus, expand your time learning in Las Vegas by adding Security Summit to your conference plans. Security Summit offers additional insight into the latest trends and solutions in information security.
Tailor your Las Vegas experienceAt checkout, register for the option (Operations & Member Experience or Innovation & Technology) that best matches your responsibilities.
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Who should attend
- Operations & Member Experience Council members (Note: This conference is open to Council and non-Council members, though Council members enjoy discounted pricing.)
- Innovation & Technology Council members
- Credit union operations professionals
- Credit union member experience professionals
- Credit union security professionals
- Credit union technology professionals
- Past attendees of CUNA Technology Council Conference or CUNA Operations and Member Experience Council Conference
Schedule
Stay tuned! The final schedule will be shared closer to the event. Get ready to explore the future of banking and credit union operations, with a strong focus on digital transformation, AI-driven innovation, and member-focused growth strategies.
Sessions will cover:
- Member acquisition, retention, and engagement
- Omnichannel service delivery and digital transformation
- The future of branches, contact centers, and retail banking
- AI, automation, and agentic AI in financial services
- Talent, culture, and workforce readiness
- CRM strategies, implementation, and personalization
- Payments innovation, FedNow, and real-time money movement
- Data strategy, governance, and system integration
- Fraud prevention, cybersecurity, and risk management
- Operational efficiency through automation and RPA
- Strategic partnerships and enterprise growth strategies
- Deposit growth and generational wealth opportunities
- Sales, coaching, and member-centric service models
Pricing & Registration
Early bird price until July 24, 2026
Members in multiple categories receive the lowest price.
Member discounts
All credit unions are invited to register for this event. Members receive a significant discount.
Additional discounts available to member credit unions:
- Less than $50 million in assets save 20%
- Council members save 25%
- League staff save 20%
- Multi-Attendee discount - Register four attendees and get the 5th free
Please include all registrations in the same order for the discount to apply
Only one discount can be applied per registration. If a registration qualifies for more than one discount, the highest-value discount will be applied.
Other non-credit union attendees should contact us to confirm eligibility.
Need help accessing member pricing? Contact 800-356-9655 or [email protected].
Hotel & Travel
Recommended travelArrive: The morning of Monday, Sept 21, for the conference kickoff at 1:00 p.m. PT For Security Summit attendees, plan on departing after the Summit ends at 3:00 p.m. PT on Friday, Sept 25. |
Caesars Palace is the place to be on the Las Vegas Strip. Enjoy fine dining at restaurants like Nobu, shop ‘til you drop, see a comedy show or concert, and relax at the world-class spa.
ACCOMMODATIONS
Caesars Palace
3570 S Las Vegas Blvd
Las Vegas, NV 89109
Hotel reservation deadline: September 1, 2026*
Room rate: $229
Hotel reservation: (866) 227-5938
*Room rates and availability cannot be guaranteed. Rooms may be sold out prior to the reservation deadline, so make your reservations early! Room reservations and fees are the responsibility of the registrant. To claim this room rate, call for reservations and reference America's Credit Unions.
BOOK YOUR FLIGHT
Discounted airfare through our airline partners:
Delta Airlines
- Book online here
- Call to book: (800) 328-1111 (Mon. through Fri. from 8:00 a.m. – 6:30 p.m. ET) and use code NY3XT
*Please note there is not a service fee for reservations booked and ticketed via our reservation 800 number.
United Airlines
- To make flight reservations online please click on discount code ZR7G651311
- Call to book: (800) 426-1122 (Mon. through Fri. from 8:00 a.m. – 6:30 p.m. ET) and use code ZR7G651311
Attendee Info
Code of Conduct
We want everyone's event experience to be welcoming, respectful, and safe. For more information, see our Code of Conduct.
Cancellations
All cancellations must be received in writing. Please explain the cancellation briefly and submit it via email to [email protected]. Cancellations received more than 30 days before the event are subject to a 25% administrative fee on the order total. No refunds will be granted for cancellations received on or after 30 days before the event. Substitutions are accepted before the start of the program. Additional costs may apply. Please provide the event name, current participant name, and new participant name to [email protected].
Sponsors
Sponsor this event
America’s Credit Unions events provide great opportunities to build relationships and get your brand in front of credit union leaders around the country.
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