Proctored Exam Procedures

• Exam taker to submit Proctored Exam Request Form to America's Credit Unions two weeks in advance of anticipated exam date, indicating ProctorU for chosen proctoring service. You can find the Proctored Exam Request Form here.
• Upon receipt of email, exam taker can then schedule the exam directly with ProctorU for any convenient time
• To make the most out of your experience, please ensure that each computer on which you plan to take online exams meets these System Requirements.
• It's imperative to perform the ProctorU equipment 'test your equipment' (instructions included in email sent to exam taker).
  • ProctorU System Requirements:
    • Download the Guardian ProctorU-specific browser
    • Be in a private, well-lit room.
    • Test taker will be asked to place their back to the door, if possible
    • Clear your workspace
    • Speaking aloud will not be permitted while testing
    • High-speed internet connection
    • Webcam (internal or external)
    • Government-issued photo ID
    • Close all third-party programs
    • No non-religious head coverings
    • No duplicate monitors
    • Windows or Apple operating system
    • Remote control software is not permitted (TeamViewer, GoToMyPC, AnyDesk, etc.)
      
      You also have access to a Platform Tutorial in which we highly recommend you take prior to the exam, so that you can become familiar with the exam interface.  You can access the tutorial as many times as you wish.
    • Additional ProctorU Resources
      • Help Center
      • Test Taker Experience Video
      • What am I allowed and not allowed to do during my exam?
      • ProctorU Online Proctoring FAQ & Support Information
         
• Upon completion of your exam on America's Credit Unions online proctoring system, results will be posted to students' transcript within 48 hours.

ProctorU Fees:

• ProctorU will allow learners to test at their convenience, 24/7.
• When employees choose their own proctor in a face-to-face environment, CU's typically need to pay the employees for their time from the moment they leave the CU until they return, which includes paying for drive time and reimbursing mileage.  ProctorU eliminates both of these costs.
• The proctor fees are $30 for the two-hour allotted exam duration.
  • Students will be required to schedule the exam 72 hours in advance
  • If an exam taker misses the scheduled exam or cancels within 24 hours of scheduled start time, there is no refund for the proctor fee.
  • If an exam taker fails the exam, they must request a retake exam as soon as possible by completing the Proctored Exam Request Form at least two weeks in advance of the testing and indicate on the form that this is an exam retake. The credit union will then be invoiced $50 per exam retake.  Upon email confirmation from America's Credit Unions for the retake exam, the exam taker will then need to reschedule another session with ProctorU and pay the associated proctor fee (exams cannot be retaken immediately after failing with ProctorU).
  • Exam takers pay for the proctor fee with a credit card when scheduling with ProctorU. All fees associated with ProctorU testing are the responsibility of the student.

After the exam taker has made arrangements for a proctor, submit the Proctored Exam Request Form to America's Credit Unions two weeks in advance of anticipated exam date indicating "Choose Your Own Proctor" for chosen proctoring service and provide relevant proctor details, including email contact information. You can find the Proctored Exam Request Form here.

Students are required to arrange for their own proctors and test locations. During your conversation with prospective proctors, be sure to let them know you are allotted two hours to complete the exam.

An acceptable proctor may be:

• Directors, coordinators or their representatives at a university or junior college in the counseling or educational services department
• Registrars, deans, or professors at a university or junior college
• High school principals or counselors
  Certified librarians in a supervisory position
• Local directors of educational services
• A designated representative from your credit union league office

Your proctor CANNOT be someone from a credit union or a relative or spouse and must be a disinterested third party.

• Upon submission of the Proctored Exam Request form, student will receive an email confirmation with next steps. Proctor will receive an email confirmation with next steps approximately two weeks prior to exam date.
• One week prior to the exam, we recommend that you contact your proctor to ensure proctor has received exam email information for the correct exam.  If problems or questions arise, call America's Credit Unions immediately at 800-356-9655 opt. 3.
• To make the most out of your experience, please ensure that each computer on which you plan to take online exams meets these System Requirements for the online exam proctoring system.
• Please review the Guidelines for Remote Proctoring (PDF) for further details and requirements about remotely proctored exams.  The American Council of Education (ACE) allows a remote proctor to monitor up to six students at one time.
• Upon completion of exam on America's Credit Unions online exam proctoring system, results will be posted to students' transcript within 48 hours.
   

Choose Your Own Proctor Fees:

• All fees associated with choose your own proctor and testing are the responsibility of the student. Be sure to consult with the proctor and testing facility in advance about the fees.
• If the exam taker fails the exam, they must request a retake exam as soon as possible by completing the Proctored Exam Request Form at least two weeks in advance of the testing and indicate on the form that this is an exam retake.  **** THE CREDIT UNION WILL BE INVOICED $50 PER EXAM RETAKE ***
• One week prior to your mutually agreed upon exam date with an America’s Credit Unions acceptable proctor, ensure that your proctor has received from America’s Credit Unions the appropriate exam enrolment key to allow you to proceed with the exam.
• All fees associated with choose your own proctor and testing are the responsibility of the student.