Telephone Consumer Protection Act Issues

As community-based, member-owned financial institutions, credit unions play no part in illegal communications and are not the type of entity the Telephone Consumer Protection Act (TCPA) was intended to target. Over the years, the Federal Communications Commission (FCC) has created a regulatory labyrinth that has hurt credit unions attempting to make legitimate and useful informational calls.  

The FCC must tailor its broadly written regulations in order to separate bad actors who are harassing consumers with unwanted and potentially harmful robocalls from good actors like credit unions contacting their members with valuable information on their existing accounts. Credit unions deserve relief so that they may contact their members about important information regarding their accounts without a high risk of facing frivolous lawsuits.