America’s Credit Unions and other financial trades wrote to the Federal Communications Commission (FCC) to urge the commission to address a variety of concerns on its draft order and notice of proposed rulemaking on revocation of consent for robotexts.
The organizations expressed support for the FCC’s decision to extend the processing time for revocation from 24 hours to “as soon as practicable,” but no more than 10 business days. However, they urged the commission to require consumers that use non-standard revocation prove the method was reasonable if there is a dispute.
Additionally, the group called on the FCC to verify that revocation will not be presumed to extend to specified informational messages such as fraud alerts, breach notifications, and more. The organizations also requested the commission replace the five-minute response rule with a requirement to respond within the next business day.
America’s Credit Unions will continue to engage regulators and ensure that credit unions can communicate time-sensitive information with their members.