Events & Training

Virtual event access instructions

Unlock your online experience: access, requirements, and tips

All virtual events are hosted on Zoom. To attend, you will need a computer, tablet, or mobile device with a strong internet connection.

Whether this is your first virtual event or you need a refresher, review the steps and FAQs below.
 

Registration information

You’ll receive an email at least 24 hours before the event with your registration information, including the platform your session will use.
 

Safelisting instructions

To ensure that you receive emails about the events that you have registered for, please safelist America’s Credit Unions as a sender. View instructions.
 

Same-day registration assistance

If you register on the day of a virtual event, call 800-356-9655 or email [email protected] for assistance.
 

On-demand recording access

If the event includes access to an on-demand recording, it will be available within 72 hours of the virtual event. To access the on-demand recording, follow the instructions in your event access email.

Technical requirements and support

Optimal setup

  • Use a modern laptop or desktop with the Zoom app installed. Download the app if needed.
  • Connect to the internet with high-speed broadband, ideally 5 Mbps or higher.
  • Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Internet Explorer is not supported. 

Device types

  • Laptops and desktops provide the best experience.
  • Tablets and smartphones are supported via the Zoom mobile app.
  • For full functionality (such as breakout rooms, screen sharing, and reactions), use the desktop or mobile Zoom app instead of joining via web browser.

  • Use a private or incognito browser window.
  • Try a different browser.
  • If allowed, temporarily disable VPNs or firewalls that might block your connection.
  • Switch to another network or device.

If issues persist, please take a full-screen screenshot and contact our support team at [email protected].

  • Close unused email and messaging programs.
  • If allowed, disconnect VPNs or other programs that reduce bandwidth.
  • Log in to the session 15 minutes early to ensure a smooth connection.
  • Minimize distractions: turn off radios, cell phones, and other sources of noise.
  • Close your door or let colleagues know you’re in a virtual session if possible.
  • Stay engaged during the event by participating in polls and responding to speaker questions.

Frequently asked questions

Invitations are sent to the email you provided during registration. If you register on the day of a virtual event, call 800-356-9655 ext. 4249 or email [email protected] for assistance.

You will receive a link to the event room one day before the session. Use the Zoom link in your invitation. Login credentials are only needed if specified.

If the meeting hasn’t started, audio may not be connected yet. If the event is already in progress, check your speaker volume, refresh your screen, or log out and back in.

Audio breaks are usually due to temporary bandwidth issues. The sound should return shortly.

Make sure you haven’t joined the session from multiple devices or browser tabs.

You can make the PowerPoint full screen by clicking on the four-arrow icon in the top right corner of the presentation slides.

A PDF is often included in your invitation email. It’s also available in the eSchool or webinar room with the recording.

Most sessions are recorded and available to registered attendees for 12 months. Recordings are typically posted within 72 hours after the live event.

Code of Conduct

We are committed to making every event experience welcoming, respectful, and safe.

Review our Code of Conduct for details

Questions?

Get in touch with us for help or anything you might need.

800-356-9655