Frontline Compliance eSchool 2025
Frontline Compliance eSchool 2025
Overview
As a frontline employee, you have a unique opportunity to identify potential compliance risks and suspicious activities when interacting with members. The Frontline Compliance eSchool will walk you through critical topics to equip you with the tools and understanding needed to protect both your members and your credit union.
Topics include:
- Understanding and applying privacy regulations, including opt-out requirements and privacy notices
- Recognizing and responding to fraud schemes such as phishing, identity theft, and account takeovers
- Navigating Regulation E and its impact across business areas and third-party vendor relationships
- Comprehending Regulation CC and its requirements for funds availability, holds, and disclosures
- Gaining foundational knowledge of the Bank Secrecy Act, CTRs, SARs, and red flags for suspicious activity
Who should attendFrontline staff at all levels, as well as compliance professionals who support frontline operations, will benefit from the practical insights shared in this program. New employees, staff in member service roles, and those looking for a refresher in compliance fundamentals will also find value in attending. |
This learning opportunity is part of the complete Center for Professional Development (CPD) eSchools & Webinars series. Subscribe to get access to this webinar or eSchool, along with over 80+ webinars & eSchools covering critical topics for you and all your staff.
Schedule
November 17, 2025 | 1:00 p.m CT
Speaker: Jamin Carlisle
For frontline staff, safeguarding a member's privacy and personal information is crucial to building trust and ensuring the member feels secure and valued by the credit union. In this session, we'll go over the rules for sharing information and discuss the notices explaining how and with whom the credit union shares your information. We'll also discuss when the credit union must allow members to opt out of sharing their information. By the end of this session, frontline staff will be equipped with the knowledge and tools needed to protect member privacy and comply with all relevant regulations effectively.
Learning objectives:
- Understand what is considered nonpublic personal information
- Learn when credit unions can share information without providing an opt-out and when the credit union is required to allow members to prohibit sharing of their nonpublic personal information
- Review the privacy notice required to be provided at account opening
November 18, 2025 | 1:00 p.m CT
Speaker: Jamin Carlisle
In today’s rapidly changing financial landscape, fraud schemes are becoming increasingly sophisticated, posing significant risks to credit unions and their members. This training program is designed specifically for frontline staff, equipping them with the knowledge and tools they need to identify, prevent, and respond to the latest fraud trends. Participants will learn about the most common types of fraud targeting credit unions, including phishing scams, identity theft, and account takeovers. The program will also cover emerging threats and provide practical strategies for safeguarding members' assets and personal information. By staying informed and vigilant, frontline staff play a critical role in maintaining members' security and trust in their credit union.
Learning objectives:
- Discover the most recent fraud data
- Understand NCUA and CFPB guidance on fraud
- Review best practices related to detecting and preventing fraud on the frontline
Available 11/1/2025
Speaker: Jamin Carlisle
Join us for this webinar, Overview of Regulation CC, and you’ll delve into the intricacies of the Expedited Funds Availability Act and Regulation CC. This includes gaining invaluable insights on effectively implementing funds availability requirements, navigating the process of placing holds on deposited items and crafting comprehensive disclosures for your members. Don't miss this opportunity to enhance your understanding of regulatory compliance in the financial landscape.
Learning Objectives:
- Know the funds availability requirements
- Learn what must be included in disclosures
- Comprehend extended holds
Speaker: Alicia Nealon
Dive into regulatory excellence with, Regulation E: Impacts Across Your Institution. This webinar is tailored to empower you with the knowledge and strategies necessary to effectively implement the Electronic Funds Transfer Act (EFTA) and Regulation E within your operations. You’ll explore how to apply Regulation E across various business areas to ensure compliance obligations are met with precision.
Learning Objectives:
- Learn the basics of EFTA and Regulation E
- Understand how to apply Regulation E at your organization to detect processes and transactions that require Regulation E compliance
- Discover how Regulation E may apply to a large breath of areas in your institutions and functions for which you may rely on third-party vendors
- Review recent enforcement activity for non-compliance with EFTA and Regulation E
Speaker: Jamin Carlisle
Join Jamin Carlise of Aux for an engaging and practical session on Bank Secrecy Act (BSA) compliance. As regulatory scrutiny intensifies, staying informed is more important than ever. Designed specifically for credit unions, this training equips staff with the knowledge and confidence to navigate the complexities of BSA with ease.
Learning Objectives:
- Learn the history and importance of the Bank Secrecy Act
- Understand Currency Transaction Reports (CTRs) and Suspicious Activity Reports (SARs)
- Identify red flags for suspicious activity
Pricing & Registration
Virtual price includes access to On Demand.
Members in multiple categories receive the lowest price.
Member discounts
All credit unions are invited to register for this event. Members receive a significant discount. Additional discounts available to member credit unions:
- Less than $50 million in assets save 20%
- Council members save 10%
- League staff save 20%
- Multi-attendee discount - Register four attendees and get the 5th free (Note: Please include all registrations in the same order for the discount to apply)
Only one discount can be applied per registration. If a registration qualifies for more than one discount, the highest-value discount will be applied. Unsure of your eligibility or need help accessing member pricing? Contact us at (800) 356-9655 or [email protected].
Attendee Info
Code of conduct
We are committed to making every event experience welcoming, respectful, and safe.
How to access
America’s Credit Unions hosts events on the following platforms:
- Zoom: All virtual events are hosted on Zoom. Some on-demand recordings are also available on this platform.
- Vimeo: Some on-demand events are available on Vimeo.
Your event platform will be communicated via email before the event.
Access instructions for virtual events
Virtual cancellations and substitutions
- Cancellations must be submitted in writing to [email protected] with a brief explanation. Cancellations received more than seven days before the event are subject to a 25% administrative fee. No refunds will be granted for cancellations received within seven days of the event.
- Substitutions are accepted before the start of the program. Additional fees may apply. Please include the event name, current participant, and new participant name when requesting a substitution.
On-demand cancellations and issues
All purchases are final. If your digital product arrives defective or incorrect, contact us within 48 hours of delivery. We will issue a replacement or refund at our discretion.
For questions, email [email protected].
