Protection from illegal robocalls, robotexts shouldn’t hinder communication for legitimate businesses
Focusing on efforts to protect consumers from illegal robocalls and robotexts, the House Energy and Commerce Subcommittee on Oversight and Investigations held a hearing Wednesday. America’s Credit Unions sent a letter in advance, and stressed the importance of strengthening protections against such illegal activities, while “ensuring legitimate businesses can continue to communicate effectively with their customers.”
“Preventing erroneous blocking and mislabeling of legitimate calls and messages is essential in maintaining trust in our communications systems,” wrote America’s Credit Unions President/CEO Jim Nussle. “Credit unions, like other financial institutions, need reliable communication channels to serve their members effectively.”
To help maintain legal communication and minimize unintended blocking or mislabeling for legitimate businesses, America’s Credit Unions supports developing and implementing standardized protocols. This includes Rich Call Data (RCD), which would enhance call authentication and provide consumers with clear, trustworthy information about where any communications originates.
