Voice service providers should have stricter requirements to protect consumers

In a comment letter to the Federal Communications Commission (FCC), America’s Credit Unions and other trade association offered support for a proposal to place stricter “know your customer” (KYC) rules on voice service providers.

The letter outlines:
 

• Support for the FCC's proposal to require originating providers to collect from all new and renewing customers a basic set of identifying information, including name, physical address, and alternate phone number;
• Agreement with the FCC that originating providers should be required to collect caller records that help originating providers better understand the business caller's intended purpose in placing calls;
• Support of the FCC’s proposal to impose a $2,500 per call forfeiture amount for originating providers who fail to take "affirmative, effective measures" to prevent callers from originating illegal calls; and
• Call for Subscriber Identity Module (SIM) boxes, which allow illicit actors to send calls or text messages from many different numbers and their possession, to be banned.

The letter is available here.