Regulatory Compliance Certification eSchool 2025 | Recertification
Regulatory Compliance Certification eSchool 2025 | Recertification
Overview
The Regulatory Compliance Certification eSchool: Recertification 2025 delivers the training required to maintain your designation under the new Certified Credit Union Compliance Officer (CUCO) credential. As part of the transition, current NCCO and CUCE designees will renew into the CUCO designation.
This updated program reflects the latest regulatory priorities and industry expectations. Through expert-led sessions, you’ll explore today’s most pressing compliance topics, all designed to help you reinforce core competencies and stay aligned with evolving standards.
Schedule
This training is housed on America’s Credit Unions Learning Management System. Access instructions and other important details are emailed to registrants approximately 30 minutes after registration.
Speaker: Marilyn Barker, Head of Compliance, America’s Credit Unions
Stay ahead of the curve with this fast-paced session covering key regulatory developments from the past year and critical updates under the new administration. Gain insights into emerging trends, policy shifts, and compliance impacts that will shape the credit union landscape. Walk away with the knowledge you need to navigate upcoming changes with confidence.
Speaker: Brandy Bruyere, Partner, Honigman LLP
With heightened regulatory scrutiny on overdraft programs, this session will examine recent enforcement actions, common compliance pitfalls, CFPB guidance, state laws and attorney general action, and ongoing litigation. You will hear about evolving best practices for maintaining compliance while balancing member needs and institutional revenue.
Speaker: Ryan Blanscett, Associate Regional Director, Operations - NCUA
Gain insights into federal examinations and audits, including expectations, key findings from recent exams, common pitfalls, and upcoming regulatory priorities. Explore credit union examination challenges, corrective actions taken, and best practices for navigating the examination process effectively.
Speaker: Mary Zinsner, Partner, Troutman Pepper Locke
Financial institutions reporting nearly 680,000 suspicious activity reports (SARs) related to check fraud in 2023, marking a 90% increase from 2021. The same year consumers lost more than $10 billion to fraud in 2023, marking a 14% increase over 2022. These statistics underscore the escalating threat of check fraud and the importance of implementing advanced detection and prevention strategies. Gain insights and explore solutions to these escalating threats.
Speaker: Melissa Osborn, Chief Operating Officer, Comply-YES
This session will cover strategies for adjusting fee structures, leveraging technology for compliance, and implementing sustainable revenue models. We’ll also discuss how financial institutions can navigate potential CFPB regulatory rollbacks, differentiate themselves in the market, and assess risks from class actions.
Speaker: Glen Sorensen, vCISO & Managing Director, Cyber Risk Opportunities
Explore the transformative impact of Artificial Intelligence (AI) on compliance processes. This session covers emerging trends, how AI is being used to enhance regulatory adherence, and the future landscape of automated compliance systems in credit unions.
Speaker: Sumant Mauskar, Sr. Vice President, Sales & Global Partners, Pindrop
Financial institutions are facing an unprecedented wave of cyber threats and fraud schemes, with AI-driven deepfakes and synthetic voice attacks emerging as a critical challenge. Fraudsters are leveraging advanced AI to manipulate voice authentication systems, bypass security controls, and exploit vulnerabilities in financial transactions.
This session will explore the latest financial crimes impacting credit unions and banks nationwide, with a special focus on AI-powered fraud, deepfake threats, and evolving cyberattack patterns. Attendees will gain insights into:
- Emerging fraud tactics, including synthetic voice scams, deepfake attacks, and AI-driven social engineering.
- Real-world cases illustrating how financial institutions have been targeted and compromised.
- Prevention strategies, including advanced voice authentication, risk-based fraud detection, and AI-powered anomaly detection.
- Best practices to strengthen financial crime prevention, enhance compliance, and mitigate AI-driven threats
Speaker: Glen Sorensen, vCISO & Managing Director, Cyber Risk Opportunities
Cyber threats are nothing new, but how financial institutions respond, adapt, and future-proof compliance programs is what sets leaders apart. You'll hear about consumer access to financial data, record retention requirements, and the technical and operational aspects of managing, sharing, and securing sensitive information. Take a deeper look at regulator’s expectations on accessing and sharing data.
Speaker: Daniela Parker, CEO/Founder, Parker Solutions, LLC
In 2024, hurricanes affected 958 credit union branches, while over 60% of credit unions face climate-related physical risks, threatening $1.2 trillion in assets. At the same time, cyber threats are escalating, with ransomware attacks in the financial sector averaging $5.13 million per incident. In this high-intensity simulation exercise, you’ll step into the role of leadership during a real-time crisis scenario. Build a stronger response playbook, learn key lessons from peers, and enhance your ability to lead through uncertainty.
Speaker: Stephanie Lyon, VP, Regulatory Content Strategy & Compliance, Ncontracts
Regulation B (CFR Part 1002) is critical for ensuring fair lending practices and preventing discrimination in credit transactions. This session will break down key compliance requirements, including adverse action notices, credit reports, underwriting procedures, and borrower rights. Learn how to navigate regulatory expectations while maintaining fair and transparent lending practices in your credit union.
Speaker: Debra Leone, VP Associate General Counsel, Hudson Valley Credit Union
Gain insights into mortgage lending regulations and compliance challenges. This session focuses on addressing current issues with real estate loans and the evolving landscape of home lending policies.
Speaker: Crystal Dowd, President/CEO, CU Strategic Services, LLC
Dive into the complexities of small business lending, including regulatory updates, compliance strategies, and risk management. Discuss how to support small business growth while staying aligned with regulatory requirements.
Panel: Raza Ali (Partner, SW&M, LLP), Kaitlin Wahlin (Product Specialist & Counsel, Compliance Solutions, TruStage), Mary Zinsner (Partner, Troutman Pepper Locke)
Moderator: Crystal Dowd, President/CEO, CU Strategic Services, LLC
Stay ahead of evolving litigation trends affecting credit unions. Hear the latest trends and best practices for preventing lawsuits, handling regulatory challenges, and protecting your institution’s reputation. Explore recent cases, legal risks, and strategies to balance compliance responsibilities while advocating for your credit union. Gain insights on effectively managing consumer complaints and disputes.
Panel: Jacqueline Jackson (VP of Legal & Assistant General Counsel, Chartway FCU), Christy Murray (VP Audit and Compliance, Kohler Credit Union), Jay Postma (President, MSB Compliance, Inc.)
Moderator: Crystal Dowd, President/CEO, CU Strategic Services, LLC
In this session, you will explore best practices for compliance audits, gain valuable insights into developing effective training programs, and discuss proven strategies for overall risk management. Whether you're working to strengthen your audit processes or enhance your credit union's compliance culture, this session offers practical guidance to improve your approach.
Speaker: Chelsea Treboniak, President, Critical Ops
Discover practical fraud prevention and detection strategies that you can apply within your credit union. This interactive workshop goes beyond theory, allowing you to engage with real-world cases, collaborate with peers, and explore best practices for identifying and mitigating fraud risks. You'll walk away with actionable insights, tools, and approaches that you can take back to your credit union to strengthen fraud prevention efforts.
This eSchool will take approximately 11 hours to complete.
Pricing & Registration
Members in multiple categories receive the lowest price.
Member discounts
All credit unions are invited to register for this event. Members receive a significant discount.
Additional discounts available to member credit unions:
- Less than $50 million in assets save 20%
- Council members save 25%
- League staff save 20%
- Multi-Attendee discount - Register four attendees and get the 5th free
Please include all registrations in the same order for the discount to apply
Only one discount can be applied per registration. If a registration qualifies for more than one discount, the highest-value discount will be applied.
Other non-credit union attendees should contact us to confirm eligibility.
Need help accessing member pricing? Contact 800-356-9655 or hello@americascreditunions.org.
Attendee Info
How to access
All live hybrid and virtual events, eSchools, and webinars are hosted on Zoom, a web conferencing platform that allows for live, interactive virtual sessions. Some on-demand hybrid and virtual events, eSchools, and webinars are hosted on Vimeo, a video streaming platform – some are hosted on Zoom. To attend, you will need a computer, tablet, or mobile device with a strong internet connection.
Whether this is your first time attending a webinar or eSchool, or you simply need a refresher, review these helpful steps and frequently asked questions below.
Access instructions for webinars and eSchools
Cancellations
Once a purchase is completed, it is considered final. We do not offer refunds or exchanges for these products unless they are defective or not as described. Defective products: If you receive a defective product, please contact us within 48 hours of receipt. We will arrange for a replacement or provide a refund at our discretion. Incorrect Item Received: If you receive an incorrect item, notify us within 48 hours of delivery. We will provide instructions for returning the item and issue a refund or replacement. For all questions, please contact hello@americascreditunions.org.