Urging the FCC to refine robocall, consent rules
America’s Credit Unions, together with a coalition of financial trade organizations, offered support for meaningful changes in the Telephone Consumer Protection Act (TCPA) “revocation of consent” rules, which were proposed by the Federal Communications Commission (FCC) in October.
If finalized, these changes would simplify TCPA compliance, reduce litigation risk, and lower operating costs by outlining clear, auditable opt-out and consent processes for credit unions and consumers.
The group wrote to the FCC outlining support strengthening STIR/SHAKEN, but urging for clear “diligence steps” for originating providers and verification that the caller has the legal right to use the number shown on caller ID.
Additional feedback in the letter included:
- Support for Rich Call Data (RCD), but only if providers verify the caller and confirm rights to the number, logo, and website; otherwise, the group noted RCD could amplify scams; and
- Support for efforts to curb illegal calls from outside the U.S., in addition to FCC research into impacts on lawful companies that use overseas customer service teams.
The groups also requested the FCC rescind or revise the “revoke all” rule and extend its effective date to the later of April 11, 2027 or six months after a new order, and to remove other outdated limits that reduce useful consumer communications.